Q: Am I required to make my property Section 8 available?
No, you are not required to make your property available to Section 8 tenants or any other voucher program.
Q: Is Flagship licensed?
Yes, Flagship Property Management, LLC is a licensed real estate firm specializing in Leasing/Property Management. Our leasing agents, tenant director, and office manager are also active licensees in the state of NC.
Q: Can I reach Flagship after hours?
Yes. Flagship is always available via email. We also have a after hours call center for maintenance request. Our owner and tenant portals of our website can also be used to communicate. Tenants are available to pay rent, place maintenance requests, etc.
online at any time.
Q: Can you put the money directly into my account?
Yes, Flagship Property Management offers a direct deposit option free of charge. This option is much faster and more secure than a paper check in the mail.
Q: As a property owner, do I get to see or sign the lease?
No, as a part of the Management Agreement, the owner agrees to allow Flagship to sign leases for those who pass through the application process. You will be notified upon completion of lease signing.
Rent checks are distributed through direct deposit into the designated owners account typically between the 14th-18th of the month. If any rent have not been processed by this time, a second disbursement will be made between the 25th-28th of each month.
Q: Who holds the tenant security deposit?
Q: What is an average security deposit?
Q: How does the property owner get the rent payment? Is direct deposit okay?
Q: How does Flagship prefer to communicate?
Q: How often will Flagship update me on my property?
A monthly owner statement will be emailed to all property owners at the time a owner distribution is initiated. This initiation happens twice a month.
Q: What areas does Flagship service?
Q: When does Flagship charge management fees?
We collect management fees only when a property is leased and rent has been paid. If the property is vacant, then no management fee is owed to Flagship Property Management.
Q: How much is my property worth?
Markets and properties are very different from time to time. For a good rental analysis please visit our website analysis form and an automated rental analysis will be generated for you. You can find that here.
Q: Can you use direct deposit for owners funds?
Yes, Flagship Property Management offers a direct deposit option free of charge. This option is much faster and more secure than a paper check in the mail.
Q: How long is the typical lease?
Leases are typically signed for 12-month periods, but under certain circumstances, other options are available.
Q: What type of properties do you manage?
We manage all types of properties including but not limited to single family homes, condos, apartments, and townhomes. These properties are found all over Eastern North Carolina, specifically in Goldsboro, North Carolina! If you have questions about our service area, just give us a call at (252) 364 - 4944.
Q: When are owners funds distributed?
Rent checks are distributed through direct deposit into the designated owners account typically between the 14th-18th of the month. If any rent has not been processed by this time, a second disbursement will be made between the 25th-28th of each month.
Q: What type of lease does Flagship use?
Flagship Property Management uses a standard North Carolina lease. They are usually signed for a 12 month period. If you would like to sign a longer lease, we will happily consult with the property owner. This lease is very clean cut and clear for all parties. If you have any questions, please give us a call.
Q: What markets does Flagship service?
Flagship proudly services the following markets within Eastern NC: Greenville, Winterville, Ayden, Farmville, Grimesland, Goldsboro, Pikeville, Rosewood, Snow Hill, and Rocky Mount
Q: Does Flagship have preexisting relationships with vendors?
We do have existing relationships with vendors in each market we service. These vendors are aware of our standards and make jobs more simple.
Q: Do you invest in real estate?
Personally, Brian does invest in real estate. This is how he built and runs Flagship Property Management, keeping the best interest of both the owner and tenant in mind.
Q: Do I have to sell my property with Flagship?
The answer is no, you do not have to sell your property with Flagship. On the other hand, we do have a sister company of full-time brokers here in Eastern North Carolina, based out of Greenville, NC, that would love to help you get your home sold fast. Feel free to reach out to Flagship Realty Group by calling our office at (252) 364 - 4944.
Q: Who is responsible for paying for repairs and maintence requests?
Routine maintenance is to be paid for my the owner of the property. Any neglect to the property is required to be paid for by the tenant. Damages caused by tenants will be billed to the tenant.
Q: Am I required to make my property Section 8 available?
No, you are not required to make your property available to Section 8 tenants or any other voucher program.
Q: Who holds the security deposit?
Flagship has a trust account at Union Bank here in Greenville, NC. Some exceptions apply if a property owner would like to hold the security deposit themselves.
Q: Can I reach Flagship after hours?
Yes. Flagship is always available via email. We also have a after hours call center for maintenance request. Our owner and tenant portals of our website can also be used to communicate. Tenants are available to pay rent, place maintenance requests, etc. online at any time.
Q: How does the property owner receive the rent payment?
Direct deposit is used to deposit owners funds to them in order to speed up the process and help keep methods consistent.
Q: What is "normal wear and tear"?
Normal wear and tear means the deterioration that occurs based upon the use for which the rental unit is intended and without negligence, carelessness, accident, misuse, or abuse of the premises or contents by the tenants, their family, or their guests. Flagship Property Management will consider the following items (most common) as normal wear and tear:
- Nail holes used to hang pictures
- Minor spot painting between tenants
- Traffic wear in carpet
- Carpet replacement after 5-7 years
- Scuffed hardwood floors where furniture and normal wear patterns exist
- Basic cleaning between tenants
- Basic carpet cleaning
- Worn toilet seats
- Re-keying or replacement of worn locks
- Blind replacement due to sun damage or paint flaking
- Caulking or any other preventative maintenance
Other items may exist but these are the most common that we see in a normal turnover of a rental property in our market.
Q: What happens if a fire happens at my property?
1) Get insurance notified and involved.
2) Photograph everything you can.
3) Mitigate water issues ASAP, especially if it affected other units.
4) Get on the phone to restoration companies to get a couple quotes.
5) If you have other units to move the tenants to, do it. Be careful what they take with so you don't have a second unit stinking of smoke.
6) If it was tenant caused, get their renters insurance involved.
7) Do NOT offer to put the tenants up in a hotel. Owners insurance will not cover that. That's what renters insurance is for.
8) Be prepared to be questioned pretty good by fire investigators if it wasn't tenant caused.
9) Once insurance signs off on a restoration company, they will handle the clean up and repairs to get the unit habitable.
10) If the owner isn't aware, most insurance policies on rentals generally have a lost rent payment so they will receive rent during the down time. Verify with insurance though on it.
Q: How soon can you start managing my property?
Flagship Property Management can begin managing your property as soon as all necessary paperwork is completed. This includes the management agreement and any addenda attached.
